Return Policy

If you have found the sheet music does not live up to the description. Please email me your receipt number and sheet music. If your complaint is valid, a full refund will be issued.

Consumers generally cannot return sheet music simply because they changed their mind. However, if the sheet music is faulty or not of acceptable quality (e.g., significantly different from the description, unsafe, or unusable), then consumers are entitled to a repair, replacement, or refund under the Australian Consumer Law.

Occasions when consumers aren't entitled to a repair, replacement or refund

Consumers are not entitled to a repair, replacement or refund under the consumer guarantees if:

• they got what they asked for but simply changed their mind, found the product cheaper somewhere else, or decided they didn't like the purchase or had no use for it. However, if a business has a ‘change of mind’ policy, they must follow it.

• the problem with the product was caused by the consumer misusing it

• they knew of or were made aware of the problem with the product before they bought it (but they may be entitled to a repair, replacement or refund for a different problem with the product that wasn’t made clear to them before they bought it)

• asked for a service to be done in a certain way against the advice of the business

• the problem with a service was caused by the actions of someone other than the business.

When a business sells a product with a major problem, or a product that later develops a major problem, it must give the consumer the choice of a:

• refund, or

• replacement of the same type of product.

A refund should be the full amount the consumer paid for the product. The business must not deduct an amount from a refund to take into account the use a consumer has had of the product.

Refunds should be provided in the same form as the original payment, unless the business and consumer agree otherwise.